Senior Customer Account Coordinator (Monday-Friday 10:30AM-7:30PM) in Cedar Rapids, Linn County, Iowa

Jobs Cedar Rapids, Linn County, Iowa

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ROCKWELL COLLINS

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Requisition ID: 11819

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Senior Customer Account Coordinator (Monday-Friday 10:30AM-7:30PM) to join our team in Cedar Rapids, IA (1000). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.

Job Summary

The Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Rockwell Collins and the customer.

Job Responsibilities

Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
Under moderate supervision, create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.
Under moderate supervision, ensure that all sales order documentation, such as export licenses, DSP-83 forms and US Gov't Receiving Reports(DD- 250s) are processed in accordance with customer and regulatory requirements.
Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Nextlinx Trade Wizards Mgmt. Dynamics database application).
With moderate supervision, work with Finance to process customer invoices, return orders and credit & debit memo requests.
Under moderate supervision, create basic quotes in SAP and/or Bidmaster (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).
Under moderate supervision, work with Master Scheduling, Inventory and Shipping to create and facilitate deliveries ensuring customer requirements are met while minimizing finished goods.
May create and maintain special tracking and customer reports.
Under direct supervision, may negotiate pricing/fees, for product.

Basic Qualifications

High School Diploma or equivalent
US Citizenship or Permanent Residency
Customer Service Experience
SAP or similar ERP experience preferred
Order entry experience preferred

At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.

And that's just for starters.

Some of our competitive benefits package includes:

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Company-paid winter holiday shutdown for most locations
Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)
An Incentive Pay Plan based upon company performance
Tuition reimbursement
And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.

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